Frequently asked questions

Yes. Dry eye is primarily caused by wearing conventional contact lenses in air-conditioned offices and from staring at a computer screen, TV and even your mobile phone for too long. This causes the eye to dry out. By wearing lenses at night you avoid both dry eye because you have natural vision and there is no barrier on the eye to exacerbate this problem.

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There is no minimum or maximum age which limits wear. Children adapt very quickly even as young as 6. There are so many advantages for children wearing i-GO OVC lenses. The most exciting news is that new research (the 'SMART' study in the US) may indicate that wearing OVC lenses as a child can halt or even reverse early signs of myopia. The lenses act like a retainer holding the eye in the correct shape as they grow. Many children are self-conscious about wearing prescription glasses and this can affect their participation and confidence in sport and other activities. Parents also have total control of their child's vision as the lenses are inserted and removed at home. So you can be sure that your child has not removed or broken their glasses or lost a lens.

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i-GO OVC will correct your short sight (distance vision) if your prescription is under -5.0D. If you also have presbyopia (problems with close work like reading - an age-related condition affecting people from their 40s onwards) you would still need glasses to read. Another alternative is to use monovision where one i-GO lens is worn in your dominant eye to correct your long distance vision whilst your other eye is used for reading. This really works well!

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The monthly direct debit mandate is binding for a minimum of 12 months. If you decided to cancel your payment after that time you are required to return your lenses. This is because i-GO lenses are "treatment lenses" and are only provided under the care of an accredited i-GO optician. The lenses should never be worn without clinical supervision and regular eye checks. Should you wear your lenses unsupervised you would not be covered. The lenses should be replaced every six months to ensure optimum eye health and vision.

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i-GO is a "treatment contact lens" - it actually reshapes your eye whereas normal lenses just sit on the eye surface and you look through them. The clinical protocol is to carry out an sight test and check your eye health every six months. The lenses become less effective over time as microscopic deposits build up in the internal "treatment zone" and they can warp and scratch with handling. At this appointment you will get a new set of lenses and additional cleaning solutions all of which is included in your monthly direct debit.

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Replacement lenses are provided every 6 months (or in some cases every 12 months subject to your i-GO accredited practitioner's advice) as part of your monthly direct debit package. However, if you damage or lose a lens (or both lenses), additional replacements can be bought from your practitioner at £50 per lens.

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