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F.A.Q's

F.A.Q's

i-GO OVC is only available in the UK at present. It is available in the US and some Asian countries under its American name 'Emerald' and is manufactured by Euclid Systems Corp in Washington.

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What technical support is available?

Clinical support is provided via email within 24 hrs by i-GO's Head of Professional Services. Additional back up if required is provided by i-GO’s US partner Euclid Systems Corporation who have the experience of 70k patients fits behind them. There is also a Bulletin Board within the Member Area where i-GO accredited practitioners can share their experiences and ask questions of other i-GO practitioners. General queries should be addressed to head office.

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Do I need a topographer to fit i-GO lenses?

Lenses are ordered using K'S or Sim K's only. However a topographer is essential for the initial assessment of lens fit and ongoing monitoring of treatment targets and overall success.

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What is the difference between Orthokeratology and OVC?

Orthokeratology (Orthok) was originally developed in the 1960s as a correction for myopia but was unpredictable, required too much chair time and the lenses could only be worn during the day. OVC is the modern day equivalent of Orthokeratology which benefits from the latest developments in materials, precision manufacturing and diagnostic fitting techniques. This has resulted in a product which is predictable, profitable and which can be safely worn overnight.

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What's the benefit to my practice of signing up to i-GO?

Joining the i-GO network offers a number of key benefits; the most important being the supply of new patients driven to your practice through i-GO's targeted marketing campaign at a time when competition for new patients is getting increasingly tougher. Once fitted with i-GO OVC lenses, customer loyalty and retention is high. Controlled exclusive distribution and use of direct debit payment plans ties customers to the practice for the long term. Importantly, i-GO offers very high patient satisfaction with a unique lens design which delivers high levels of comfort and visual acuity.

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How easy is it to order i-GO lenses?

i-GO lenses are ordered online and then manufactured in the US. There is a direct link from this website into a secure area hosted by our US partner, Euclid Systems. Key variables are input in a standard format and you will then be able to track your order via your own web account page online.

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What kind of lens care products are recommended to care for i-GO lenses?

Avizor GP Multi Solution is an ideal product for OVC patients because it is convenient to use and it is proven effective in protein and lipid removal. When used as directed, Avizor GP Multi Solution should alleviate the need for a separate daily cleaner and/or weekly enzymatic cleaner.

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Why is case selection so important?

Case selection is critical and is the key success factor. Good judgement at this stage will help avoid most problems which otherwise can occur later with poor case selection. Sticking to i-GO's precribing guidelines will help ensure successful outcomes.

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How can I be sure that the marketing programme will send new patients to me?

The marketing programme is centrally funded and controlled by the i-GO team. The company had been set up exclusively to market and distribute the i-GO lens and hence is completely focused and fully committed to making the venture successful. A contact centre has been appointed to screen calls and then connect patients to their nearest geographically located practice. However, there is no financial risk to the eye care professional as costs are only incurred when a patient is prescribed with i-GO lenses.

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Why do you have to sign a contract before I can order i-GO lenses?

i-GO is not a lens supplier but has developed a comprehensive business package for the independent practitioner. i-GO is investing heavily in marketing to develop the market for OVC and the 'i-GO' brand in order to generate new patients for i-GO accredited practices. The package is comprehensive and also includes a topographer and direct debit system. For the benefit of both parties, the i-GO programme can only be entered into on a contractual basis.

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